5. Approval
5a.
Equity Action Plan Recommendations:
Resume Escalation of Unpaid Violations to DMV for Registration Hold and
to Collections; Means-based Payment Plan Pilot Program; Contract
Change Order - FasTrak® Regional Customer Service Center Resume
Escalations of Unpaid Violations and Develop Means-Based Payment
Program: Conduent State and Local Solutions, Inc. ($1,000,000); and
Expenditures for Complementary MTC Contract Actions
A request to approve Equity Action Plan recommendations to (1) resume
escalation of unpaid violations to the Department of Motor Vehicles (DMV)
for registration hold and to collections; (2) approve a means-based
payment plan pilot program; (3) approve a contract change order with
Conduent State and Local Solutions, Inc. (Conduent) to implement a
process for resuming escalations to DMV and collections and develop and
operate a means-based payment plan pilot and pre-qualification program;
and (4) approve expenditures in the amounts of $800,000 and $1,000,000
respectively for the Clipper START eligibility verifier contract and a
Salesforce integrator contract, to support developing the means-based
payment plan, subject to the approval of the FY 2022-23 BATA budget.
Action:
Committee Approval
Lysa Hale
Presenter:
The following members of the public were called to speak: Eleana Binder,
Veda Florez, Aleta Dupree, Rich Hedges, Ocean Motley (Bay Area Legal
Aide), Candy Smallwood (East Bay Community Law Center), Rio Scharf
(Lawyers Committee for Civil Rights of San Francisco), Anne Stullger (San
Francisco Financial Justice Project), Shazzy Kamali (East Bay Community
Law Center).
Upon the motion by Commissioner Rabbitt and seconded by Commissioner
Papan, the Committee supported staff's recommendation as outlined and
directed staff to release DMV holds for commercial customers and to set up a
process to pre-qualify people for a payment plan. Staff was also directed to
return to this Committee to share a comprehensive outreach program to notify
the public about the pre-qualification process and payment plan before the
outreach campaign is launched. The motion carried by the following vote:
6 -
Aye:
Vice Chair Abe-Koga, Commissioner Glover, Commissioner Miley, Commissioner
Papan, Commissioner Rabbitt and Chair Worth
1 - Commissioner Chavez
Nay:
1 - Commissioner Ronen
Absent: