Bay Area Metro Center  
375 Beale Street  
San Francisco, CA 94105  
Meeting Minutes - Final  
Regional Network Management Customer Advisory Group  
Adina Levin, Chair  
Warren Cushman, Vice Chair  
Tuesday, March 25, 2025  
1:00 PM  
Board Room - 1st Floor  
The RNM Customer Advisory Group is scheduled to meet at 1:00 p.m.  
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Clerk: Brittny J. Sutherland  
Roster  
Adina Levin, Chair and Warren Cushman, Vice Chair  
Bob Allen, Hillary Brown, Zack Deutsch Gross, Anne Olivia Eldred, Dylan Fabris, Gerry Glaser,  
Dwayne Hankerson, Wendi Kallins, Charley Lavery, Carina Lieu, Emily Loper, Sebastian Petty,  
Phillip Pierce, Abibat Rahman Davies, Terry Scott, and Brian Stanke  
1. Call to Order / Roll Call / Confirm Quorum  
Member Allen arrived after the approval of the Consent Calendar.  
Member Glaser invoked AB 2449.  
11 -  
Present:  
Chair Levin, Member Brown, Member Eldred, Member Fabris, Member Glaser,  
Member Kallins, Member Lavery, Member Lieu, Member Loper, Member Petty, and  
Member Scott  
1 - Member Pierce  
Excused:  
Absent:  
6 -  
Vice Chair Cushman, Member Allen, Member Deutsch-Gross, Member Hankerson,  
Member Rahman-Davies, and Member Stanke  
2. Compensation Announcement (Clerk)  
3. Consent Calendar  
Upon the motion by Member Eldred and seconded by Member Scott, the  
Consent Calendar was approved with one abstention. The motion carried by the  
following vote:  
11 -  
Aye:  
Chair Levin, Member Brown, Member Eldred, Member Fabris, Member Glaser,  
Member Kallins, Member Lavery, Member Lieu, Member Loper, Member Petty and  
Member Scott  
1 - Member Pierce  
Excused:  
Absent:  
6 -  
Vice Chair Cushman, Member Allen, Member Deutsch-Gross, Member Hankerson,  
Member Rahman-Davies and Member Stanke  
Minutes of the January 28, 2025 Meeting  
3a.  
4. Approval / Information  
4a.  
Clipper START Pilot Update  
Update on the Clipper START Pilot and a proposal to transition the Pilot  
into an ongoing fare program.  
Action:  
Information  
Thalia Leng  
Presenter:  
4b.  
MTC Transit Passenger Snapshot Survey  
Background on the MTC Transit Passenger Survey program and a  
summary of findings from the 2023-2034 MTC Transit Passenger  
Snapshot Survey.  
Action:  
Information  
Presenter:  
Flavia Tsang  
Attachments:  
4c.  
Regional Network Management (RNM) Performance Measures Update  
Informational update on the two-year review of transit Regional Network  
Management program progress.  
Action:  
Information  
Presenter:  
Allison Quach  
Colin Thoma, DSLC, spoke on this item.  
5. Public Comment / Other Business  
6. Adjournment / Next Meeting  
Chair Levin adjourned the meeting at 3:10p.m. The next meeting of the  
Regional Network Managment Customer Advisory Group will be held at a  
time and location to be duly noticed.