Bay Area Metro Center  
375 Beale Street  
San Francisco, CA 94105  
Meeting Agenda  
Regional Network Management Customer Advisory Group  
Adina Levin, Chair  
Warren Cushman, Vice Chair  
Tuesday, June 24, 2025  
1:00 PM  
Board Room – 1st Floor  
The RNM Customer Advisory Group is scheduled to meet at 1:00 p.m.  
Meeting attendees may opt to attend in person for public comment and observation at 375  
Beale Street, Board Room (1st Floor). In person attendees must adhere to posted public  
health protocols while in the building. The meeting webcast will be available at  
encouraged to participate remotely via Zoom at the following link or phone number.  
Members of the public participating by Zoom wishing to speak should use the “raise hand”  
feature or dial *9. When called upon, unmute yourself or dial *6. In order to get the full Zoom  
experience, please make sure your application is up to date.  
iPhone One Tap: +16694449171,,88992962678# US  
+16699006833,,88992962678# US (San Jose)  
Join by Telephone (for higher quality, dial a number based on your current location) US:  
888 788 0099 (Toll Free) or 877 853 5247 (Toll Free)  
Webinar ID: 889 9296 2678  
International numbers available: https://bayareametro.zoom.us/u/kbS23bhRw5  
Detailed instructions on participating via Zoom are available at:  
https://bayareametro.zoom.us/u/kdR1hznEgA  
Members of the public may participate by phone or Zoom or may submit comments by email at  
info@bayareametro.gov by 5:00 p.m. the business day before the scheduled meeting date.  
Please include the committee or board meeting name and agenda item number in the subject  
line. All comments received will be submitted into the record.  
Clerk: Wally Charles  
Roster  
Adina Levin, Chair and Warren Cushman, Vice Chair  
Bob Allen, Hillary Brown, Zack Deutsch Gross, Anne Olivia Eldred, Dylan Fabris, Gerry Glaser,  
Dwayne Hankerson, Wendi Kallins, Charley Lavery, Corina Lieu, Emily Loper, Sebastian Petty,  
Phillip Pierce, Abibat Rahman Davies, Terry Scott, and Brian Stanke.  
1. Call to Order / Roll Call / Confirm Quorum  
A quorum of the Customer Advisory Group shall be a majority of its voting members (10).  
2. Compensation Announcement (Clerk)  
3. Consent Calendar  
3a.  
Action:  
Minutes of the March 25, 2025 Meeting  
Approval  
Attachments:  
4. Approval / Information  
4a.  
Regional Mapping & Wayfinding Project Updates  
Staff will provide Regional Mapping & Wayfinding project updates,  
including the evaluation of prototype regional maps and signs.  
Action:  
Information  
Presenter:  
Gordon Hansen, MTC and Jumana Nabti, BART  
Attachments:  
4b.  
Clipper Contactless Payments and Communications Plans  
A presentation on the plans for contactless bank card payment in the new  
Clipper system and the communications plans MTC will implement to roll  
out the broader next-generation system  
Action:  
Information  
Presenter:  
Lysa Hale, MTC  
Attachments:  
5. Public Comment / Other Business  
Customer Advisory Group members and members of the public participating by Zoom  
wishing to speak should use the “raise hand” feature or dial *9. When called upon,  
unmute yourself or dial *6.  
6. Adjournment / Next Meetings  
The next meeting of the RNM Customer Advisory Group is scheduled to be held at 1:00  
p.m. on Tuesday July 22, 2025 at BAMC, 1st Floor Board Room, 375 Beale Street, San  
Francisco CA 94105. Any changes to the schedule will be duly noticed to the public.